Terms & Conditions

By using SafarOS you agree to these terms. This is an agreement between First Owner Media LLP ("we") and the business that subscribes ("you").

1. What the service is

SafarOS is subscription software (SaaS) for travel businesses — leads, bookings, customers, payments, trips, staff and reports in one place. The software is delivered over the internet; you do not receive a copy, source code or a license file.

2. Your account and responsibilities

• Account information must be accurate and kept up to date.
• Keeping your login and your team’s logins secure is your responsibility.
• You are responsible for everything that happens under your account.
• Do not share a login — create a separate login for each user.
• Tell us immediately if you notice any misuse.

3. Subscription, plans and payment

• Plans and prices are listed in the pricing section of the website.
• All prices are exclusive of GST unless stated otherwise.
• Payment is in advance, at the start of the period the plan covers.
• Payments are processed by Razorpay, whose own terms also apply.
• When a subscription ends the service stops; your data stays safe for the period set out in the Refund policy.
• We may change prices, but never mid-period — and always with at least 30 days’ notice.

4. Your data belongs to you

Everything you put into SafarOS — leads, customers, bookings, payments, documents — belongs to you, not to us.

• You can export to Excel or CSV at any time, at no extra charge.
• You still receive a full backup if you close the account.
• We do not sell your data, and we do not use it for any other purpose of ours.
• We touch that data only to provide the service to you.

How data is handled is set out in the Privacy Policy.

5. What you must not do

• Anything unlawful, or anything that infringes someone else’s rights.
• Sending spam or bulk marketing without consent.
• Reverse engineering, decompiling, or attempting to copy the service.
• Reselling the service without a written reseller agreement.
• Placing load that harms the service or other customers.
• Attempting to access another tenant’s data.
• Uploading data you have no right to hold.

6. Uptime and support

We work hard to keep the service running, but nobody can promise 100% uptime. The service may occasionally pause for maintenance — where it is planned, we will tell you in advance. Support is available on WhatsApp at +91 76006 75522 and by email at safarostech@gmail.com, during business hours.

7. Third-party services

SafarOS runs on a number of external services (payments, WhatsApp, email, AI, file storage). If one of them shuts down, changes its terms or fails, that is outside our control. The full list is in the Privacy Policy.

8. AI features

The AI Copilot, itinerary generator and brochure builder produce their answers automatically. Check them yourself before sending — prices, dates, availability and terms remain your responsibility. Do not treat AI output as professional advice.

9. Closing an account

• You can close at any time — there is no lock-in. The current period runs to its end; for refunds see the Refund policy.
• We may close an account where payment is not received, or where these terms are clearly breached.
• In either case, you will get the chance to export your data before it closes.

10. Limitation of liability

To the extent the law allows: we are not liable for indirect losses, lost profits or data loss. For any claim, our total liability will not exceed the amount you paid SafarOS in the preceding 12 months.

This limit does not apply to anything the law does not permit us to limit.

11. Changes to these terms

These terms may change. For a significant change we will give at least 30 days’ notice on your registered email. Continuing to use the service after that means you accept the change. If you do not accept it, you may close the account.

12. Governing law and jurisdiction

These terms are governed by the laws of India. Any dispute falls under the exclusive jurisdiction of the courts at C-102, Titanium City Center Corporate Office, Satellite, Ahmedabad, Gujarat 380015.

13. Contact

For questions, see the Contact page or message us on WhatsApp at +91 76006 75522.