Refund & Cancellation Policy

This policy explains how a SafarOS subscription is cancelled, when a refund applies, and what happens to your data after cancellation.

1. Cancel at any time

There is no lock-in contract. You can cancel whenever you like — on WhatsApp at +91 76006 75522 or by email at safarostech@gmail.com. When you cancel:

• The period you have already paid for runs to its end.
• You will not be charged again.
• Every feature stays available until that period ends.

2. Refunds

New subscriptions

Tell us within 0 days of taking your first subscription and you get a full refund, provided you have not made heavy use of the service (such as a bulk data import or bulk WhatsApp/AI usage).

Renewals and mid-term cancellation

• After a renewal, or once the 0 days have passed, the current period is not refundable.
• On longer plans (3, 6 or 12 months) the remaining months are not refunded — the discount exists precisely because of that commitment.
• If you were charged twice by mistake, you always get a full refund.

When the fault is ours

If the service was down for an extended period and the cause was on our side, you get a pro-rata refund for that period or an extension of your subscription — whichever you prefer.

3. How a refund reaches you

• Refunds are returned by the same method the payment was made (Razorpay).
• Once approved, we process it within 5–7 working days.
• It can take another 5–10 days to reach your bank or card — that part is up to the bank, not us.
• GST is refunded only where the law allows it.

4. Custom work is not refundable

Custom development, data migration, additional training and customised modules are not refundable once the work is done, because that time is spent for you alone.

5. Your data after cancellation

This is the part that matters most:

• Before cancelling, you can export all your data to Excel or CSV at any time.
• After the period ends, your data stays safe for 30 days — ask during that time and we will give you a full backup.
• After 30 days the data is permanently deleted and cannot be recovered.
• Billing and GST records must be kept for as many years as Indian tax law requires.

6. How to request a refund

On WhatsApp at +91 76006 75522 or by email at safarostech@gmail.com, tell us:

• Your registered business name and email
• The payment date and transaction or order ID
• The reason for the refund

We reply within 3 working days.

7. Contact

For any question about this policy, see the Contact page.